Skills Workshops

Skills Workshops

Browse our range of skills courses – this is not an exhaustive list


Are you getting the most out of your appraisals? Are you able to link your employees appraisal to the business needs as well as individual development plans and future training requirements

This one day performance appraisal training course will identify the benefits of appraisal, the key skills required and how to assess its effectiveness. This highly interactive workshop is designed for individuals who carry out staff appraisals, and are looking to build their confidence and effectiveness.


Course Content:

  • Introduction to the appraisal process
  • Identify the roles individuals play within the appraisal process
  • How to plan, prepare and structure an appraisal effectively
  • Find out the importance of H.O.T relationships
  • Learn the importance of effective communication
  • Methods of providing feedback
  • Handling conflict situations
  • Tips & techniques to conduct appraisals in a confident and professional manner

Benefits of this workshop:

  • To understand the purpose of the appraisal process
  • Gain a clear understanding of what is expected from them
  • Be able to plan, prepare and structure an appraisal review
  • To understand the importance of being fair and consistent
  • Achieve honest and open communications
  • Learn how to listen and give clear and specific feedback
  • Be equipped to define areas for development and set clear SMART objectives
  • Tackle performance problems and sensitive issues effectively
  • Conduct appraisals in a confident and professional manner



Upholding positive business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment.

Do you encounter workplace obstacles and difficult people? Would you like to develop your assertiveness and influencing skills to build better relationships? If you would like to develop your people skills to overcome resistance and engage and motivate people to work with you towards your goals, then this workshop is just the ticket.


Course Content:

  • Understand your attributes and how you interact with others when things are going well and when you are under pressure
  • Assertive, Aggressive & Passive
  • Image Impact – creating the right impressions
  • Explore the secret ingredients of great interpersonal skills
  • Effective communication
  • Develop your listening skills
  • Giving & receiving feedback
  • Johari’s Window
  • H.O.T relationships

Benefits of this workshop:

  • Gain greater insight into their preferred style of behaviour
  • Understand how to improve their interaction with the people around them
  • Learn the importance of creating the right first impression
  • Understand the importance of confidence and charisma
  • Learn the critical elements of communication
  • Learn the importance of body language and reading the signs
  • Understand the importance of active listening and how to listen more effectively
  • Be able to use various methods to give and receive feedback
  • Have a better understanding of how to build relationships
  • Understand the importance of honest, open and trusting relationships

Each and every day we interact and form relationships with other people. Do you ever feel dissatisfied with these interactions? Do you feel put upon? Can’t say no? Do you seem to upset other people, rub them up the wrong way?

Very often, to do our job effectively, we need to influence others and to behave in a more ‘assertive’ fashion. But how?

 

Course Content:

  • Principles of influence
  • Planning to influence
  • Influencing styles
  • Five easy steps to influence
  • What’s in it for you (WIIFY)
  • Communicating your message
  • The power of positive behaviour
  • Influencing through rapport
  • Handling resistance
  • Getting a decision

Benefits of this workshop

On completion of this workshop, delegates will:

  • Have a greater understanding of the nature of influence
  • Know how they are influenced and how they can influence others
  • Have a plan of how they will influence key people
  • Define what ‘assertiveness’ is AND what it isn’t
  • To clearly identify your core behaviour style, its strengths and weaknesses. Also those of others!
  • Identify the appropriate actions to gain a real advantage
  • Sort out strategy to actively ‘manage conflict’
  • Identify and practice your favoured ‘Influencing Style’
  • Develop an action plan for change

To get the best from your team, you first need to learn what motivates employees to work to their full potential. This workshop will teach you how to get results through people by building effective relationships, communication, encouraging commitment and empowering others to succeed.

Course Content:

  • What is motivation all about?
  • How are people motivated and why?
  • Factors that lead to de-motivated staff
  • What motivates you?
  • How to establish people’s motivating factors
  • Discover the importance of communication skills when motivating others
  • H.O.T relationships
  • Assertiveness
  • The three ego states
  • Empowering others

Benefits of this workshop:

After completing this workshop, delegates will:

  • Understand the importance of motivation and the methods to motivate others
  • Be able to identify de-motivating factors and learn how to avoid them
  • Learn how to communicate more effectively to inspire others
  • Recognise the importance of H.O.T relationships
  • Realise how they can be more assertive
  • Have an understanding of ego states and how to respond to get the best from others
  • Be equipped to empower others

Interviews can be highly unsuccessful and nerve-wracking, not just for the interviewee but also the interviewer. This workshop focuses on building confidence, including the legal do’s and don’ts of the interview process.

Whether you are experienced or inexperienced in this subject, this will open your eyes to the latest legislation and techniques to get the most out of your interviews.


Course Content:

  • Purpose of the interview
  • Skills of interviewing
  • Types of questioning – open, closed, rhetorical, leading
  • Structure of an interview
  • Funnelling the interview
  • The art of active listening
  • The recruitment process
  • Reasons for poor results from selection interviewing
  • Preparation for performance review/interview

Benefits of this workshop:

Following this workshop, delegates will have:

  • Built confidence
  • Put structure to interviews
  • An understanding of the legal issues
  • More success from interviews!

Why are people so difficult? Why does conflict occur at work?

If you have found yourself asking these questions then this workshop is ideal for you.


Content:

  • Understanding & recognising the three different behaviour types and the impact these behaviours have
  • Identifying methods to resolve conflict
  • Learning how communication skills can help deal effectively with difficult behaviour
  • How feedback can be used in both positive and negative contexts
  • Developing your listening and questioning skills to get the true perception of the situation
  • Building confidence to manage situations and gain control
  • Using positive language and a positive approach to influence outcomes

Benefits of this workshop:

  • Have a greater understanding of human behaviour and its effect on others
  • Be equipped to use specific communication skills that help control difficult situations
  • Be able to identify passive, aggressive and assertive behaviour – and the effect of this behaviour on others
  • Be able to adopt an appropriate style of behaviour when handling difficult situations

‘That last meeting was just great’ – how often do you say that? How often are the meetings you attend (or conduct) really constructive and useful? How quickly do they help you reach decisions or action? Do they always turn out as you wish?

Meetings of whatever sort can be ineffective, divisive, boring, infuriating, hard work, tedious and – at worst – a complete waste of time. Yet they should be useful; and can be too. The first thing to be said about meetings is that successful ones do not just happen. You need to work at them.

This workshop provides you with the essential skills, tools and techniques to turn around your meetings.


Content:

  • What exactly is a meeting?
  • Meeting attitude & contribution, self-assessment
  • Identifying when a meeting is necessary and who should attend
  • Your role in a meeting
  • Preparing for a meeting
  • Leading a meeting effectively
  • How to get off to a good start and encourage group participation
  • Handling disorder and keeping control
  • Communication & collaboration
  • Tips & techniques for an effective meeting

Benefits of this workshop:

  • Understand the important role they play in a meeting
  • Gain a greater understanding of the dangers of a meeting and how to avoid the meeting pitfalls
  • Learn how to run more effective meetings and be a more supportive contributor
  • Learn simple tips and techniques from preparation through to minute taking
  • Understand the different types of meetings
  • Be able to identify the role of the leader and how communication is key to achieving the meeting objective
  • Learn how to handle dominating, rambling or distracted attendees
  • Have greater confidence in own ability to organise, lead and deliver an effective meeting.

First impressions count.

This workshop focuses on all aspects of verbal and non-verbal behaviour to ensure you get the best out of YOU.


Content:

  • Why are image and impact important?
  • Comfort zone
  • First impressions count
  • Verbal and non-verbal communication
  • Body language
  • Visual behaviours to use and to avoid
  • Positive mental attitude

Benefits of this workshop:

Following this workshop, delegates will:

  • Have become non-verbally aware
  • Be able to identify their own image and understand how they are perceived by others
  • Learn techniques to gain entry
  • Be aware of body language do’s and don’ts
  • Be more confident in themselves

One Day Workshop

In this workshop, delegates will learn to understand themselves as a leader, develop individual leadership skills and how to use them to inspire outstanding performance in their teams.


Content:

  • Famous leader and you
  • Leaders vs. Managers
  • Qualities of a leader
  • Toxic leadership – what is it?
  • Characteristics of a toxic leader
  • Effects of toxic behaviours
  • Leadership styles
  • Performance leadership
  • Charisma – The X Factor!
  • Setting an action plan – focusing on your individual leadership style

Benefits of this workshop:

  • Building self-confidence and wisdom
  • The ability to resolve conflict effectively
  • Methodology for creating good team work and building organisational culture
  • Practice in the skills of leading group interaction, giving feedback and having conversations that involve difficult topics.
  • Balance your personal leadership style with the demands of the organization without compromising your principles

Without change where would you be?

In an ever demanding and competitive market, change is inevitable. Therefore, this workshop is designed to help delegates understand the need for change and the processes and emotions people go through following the change curve.


Content

  • Getting out of the comfort zone
  • Types of change
  • Reasons that prompt change – internal & external
  • Stress triggers during change
  • Responses to change – the change curve
  • Responsibilities of the leader in managing change
  • 5 steps to communication through change
  • Resistance to change
  • Developing a change vision

Benefits of this workshop 

After the workshop delegates will…

  • Have a greater understanding of the process of change and how people feel during change
  • Accept the importance and relevance of change in their business.

All day, every day we are required to communicate clearly with those around us.

Ask yourself – do we make the most of this communication? Are the messages we send out clear and understood? Are we occasionally confused about what is said or how it is delivered?  Most importantly, would you like to understand better how you ‘come across’ to others?

In this workshop you will develop your own communication and interpersonal skills


Content:

  • Interacting with others and how our behaviour impacts on others
  • Developing effective interpersonal skills
  • Image & impact – how do you present yourself to others?
  • Communication – a two-way street
  • Benefits of effective communication
  • Why communication goes wrong
  • Verbal & non-verbal communication
  • Active listening skills
  • Giving and receiving feedback
  • Johari’s Window – knowing me, knowing you!
  • HOT relationships

Benefits of this workshop:

  • Increase self-awareness that will in turn build your confidence
  • Improve your communication skills and, in turn, find it easier to ‘influence’ others
  • Build your personal ‘tool kit’ of ‘people’ skills
  • Use them to better effect – better for you and those you work with

Delegation is critically important when managing effectively.

Yet many people fear to ‘let go’ of vital tasks, “If you want it done right, do it yourself!” or ”‘it’s quicker to just do it myself” are often the excuses used for not delegating. This course will give you the essential tools you need to delegate well and with confidence.


You will learn when delegation works and when to avoid it; how to choose who to delegate to, and how to make sure every aspect of the delegated task has been heard and understood. Using practical tools, case studies and role play, you will have a chance to practice your delegation skills in a safe environment so that you can delegate more confidently as well as more effectively.


Content:

  • What is delegation?
  • The difference between delegation and dumping
  • The importance of delegation in managing effectively
  • How to select the right person to delegate to
  • How to delegate and ensure the job is done successfully
  • Steps to effective delegation
  • How delegation and coaching must work hand in hand
  • 6 levels of delegation and how to choose the appropriate level
  • Importance of effective communication in the delegation process

Benefits of this workshop:

  • Have a greater understanding of what delegation is really about
  • Understand the importance and benefits of effective delegation
  • Understand the impact on others when we ‘dump’ on them
  • Steps to effective delegation

Are you a Trainer with no training experience/qualification who has adopted the role in your company over time?

Have you been a trainer for a period of time and would like to brush up on some techniques? Do you want to be a Trainer but have no experience and aren’t sure of the skills required? If ‘yes’ is the answer to any of the above questions then this course is for you.


People expect a lot when they go on a course, and ‘run of the mill’ training puts people to sleep. Spending a couple of days with us will keep you awake – guaranteed!


Our approach to trainer training is about enlivening, inspiring and motivating the people who work with us, giving them simple usable skills, and making the training room a really fun and exciting place to be.


Agenda:

  • Understanding the definitions of training
  • Identifying your personal training style
  • How to connect and make a good impression
  • Understand how adults learn
  • Creating the right environment for learning
  • Understanding group dynamics
  • Preparing for success
  • How to get your training session going
  • Training techniques & methods
  • Presenting – Getting the message across
  • Communication Skills – barriers
  • Seeing and dealing with sudden changes within your training environment
  • Working the audience and dealing with difficult behaviours
  • Using the tools of the trade
  • Delivering for success
  • Practical support in developing your first training programme
  • Handy hints

Duration: Subject to your requirements this workshop can be a one or two day programme.


Benefits:

  • Become familiar with training styles
  • Gain confidence
  • Learn different techniques for different audiences
  • Get the message across and still have fun
  • How to structure and design training courses

You may be required to be involved with formal negotiations with suppliers, customers, etc. It could be that your ‘negotiations’ are less obvious!

Getting colleagues to do those things you need them to, quickly! Maybe dealing with ‘less than helpful’ people in other organisations! Negotiation skills, both formal and informal, are becoming more and more important if we are to get things done, day in and day out.


During this workshop you will have the opportunity to look closely at the key factors affecting the negotiating process.


Content:

  • What place does negotiation have in your business?
  • Building rapport/relationships
  • The 4 stages of effective negotiations
  • Holding your ground when you need to
  • Dealing with the tough guys
  • Negotiation styles
  • Group negotiation
  • Closing the deal

Benefits of this workshop:

  • You will identify a clear, practical process of negotiation that can be used in a wide range of everyday situations
  • Identify the common ‘behaviours’ present in negotiations
  • Practice quality questions and active listening skills
  • Clearly identify your own ‘style’ of negotiation, its strengths and weaknesses

Our sales training programme recognises and improves your team’s natural sales instincts.

Our sales training leads to the creation of new, highly practical ideas and knowledge that gives you considerable selling advantage.


We don’t do “off the shelf” sales training, because you have challenges unique to your team, your industry and your customers. Instead we listen to your needs and produce a tailor made programme that will change behaviours and meet your performance targets.


Content:

  • Comfort Zone
  • Behaviours & attitudes of high performing teams
  • Image & Impact
  • Communicating effectively
  • Preparing to sell
  • Understanding the hierarchy of needs – motivators to buying
  • Why people buy
  • Structure of selling
  • Planning and preparation
  • Gaining acceptance
  • Fact-finding
  • Asking for the order
  • Closing the sale
  • After sales follow up and walk through
  • Influencing others
  • Rapport building
  • Achieving a win/win
  • Results planning
  • Dealing with difficult customers
  • Negotiate to success

Benefits of this workshop:

  • Increased sales
  • Better customer service
  • Greater understanding of the links between Customer Service and Sales
  • Greater understanding of what makes a customer buy
  • Confidence in introducing the customer to up-selling, cross-selling, on-selling to other products

Even the most experienced professionals can lack the skills to deliver a powerful presentation. Are you one of these people?

Do you struggle to prepare effectively for a presentation? Are you fearful in front of people? Does your mind wander and you struggle to focus? Do you lack the confidence to engage and persuade an inattentive audience? Would you like to have the know-how to deliver dynamic, compelling, and powerful presentations? If this strikes a chord…read on!


You can discover how to craft presentations around essential objectives, present key concepts and ideas with power and enthusiasm, and employ techniques for polishing and mastering presentation delivery which will enable you to motivate others, win business, and improve results!


Content:

  • Identify the presentation objectives
  • Determine audience needs and expectations
  • Death by Power Point
  • Kolbs Learning style
  • Effective presentation planning
  • 4 stage approach to presenting
  • Building rapport
  • Effective communication
  • Handling questions
  • Tips & techniques including visual aids and notes

Benefits of this workshop:

On completion of this workshop delegates will:

  • Be equipped to present with greater confidence
  • Understand how to prepare more effectively
  • Be able to identify what the audience want and need from the presentation
  • Be equipped to pre-empt the questions the presentation must be able to answer
  • Understand how to plan the presentation more effectively
  • Understand how to build rapport & communicate with the audience

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