Management/Supervisor

Management/Supervisor
Team Leader Programmes

Programmes:

01

Management Development Programme 

02

Supervisor Development Programme

03

Team Leader Development Programme

Square Box Development Programmes are designed to specifically meet the needs of your Management/Supervisor/Team Leader teams.

Our approach is to deliver bespoke training, therefore, prior to designing the programme, we would spend time in your environment having one-to-one’s with those delegates who will be attending. This would also include their Managers so we understand the challenges and expected outcomes. This process ensures we get a feel for the culture prior to delivery and understand what will, or won’t, work; it also helps us gain credibility by spending time on the ‘shopfloor’.


The Programmes are made up of a selection of 1-day workshops from our Skills Workshops portfolio, delivered over an agreed period of time. A typical programme will consist of 5 x 1-day workshops with a final presentation/graduation day.


Development Programme Learning Logs and Action Plans should be completed by the delegates and these followed up by Line Managers. At the end of the programme all delegates who can provide evidence of applied learning through the learning logs and action plans will receive a Development Programme Completion certificate.


Purpose of delivering these Programmes is to equip delegates with the required skills to effectively manage, coach and motivate their teams to achieve maximise performance.



Content

Each Programme can be made up from the following portfolio of workshops

Have you just joined a team and don’t really know each member’s strengths and personalities?

Does your team not work or gel together like you think it should?

Does your team need a ‘lift’ or ‘morale booster’? This may be just the course for you.


Content

  • Comfort zone exercise challenges delegates to stretch themselves to fulfil their true potential
  • Defining the DNA of The Perfect Team – looking at positive behaviours and attitudes linked with the business’ values
  • Introduction to the importance of HOT relationships – that encourage openness & respect in the workplace
  • An Introduction to The 4 P’s – A people profile model with a difference!
  • Stop, Start, Continue exercise identifies behaviours that must stop, start or continue to improve working relationships and positive intent
  • The workshop may include outdoor activities which reflect on the importance of teamwork
  • Belbin Team Roles Personality Profile questionnaire – perfect teams are made up of imperfect people. Delegates find out what their natural style is and their strengths and weaknesses.

Benefits of this workshop

  • Have discovered more about themselves and their colleagues, how they naturally respond in a team environment as well as becoming more aware of the importance of stepping out of their comfort zone, engaging in positive, honest, open and respectful dialogue that builds working relationships.
  • Got to know more about themselves and their team, understanding each others’ strengths and weaknesses
  • Have ‘gelled’ together!


Taking Control

Do you find that there’s never enough time to do all the things on your desk?

Do you suspect that you are spending valuable time doing the wrong things? Do you really want to change the way you organise yourself? If the answer to these questions is a resounding YES!, then help is at hand.

In this workshop you will have the opportunity to TAKE TIME OUT to develop your skills in, and approach to, making your life just a bit easier.

How YOU MANAGE YOURSELF AND YOUR TEAM is crucial to ensure 100% effectiveness.

This workshop moves away from the traditional approach to time management focusing more on the behaviours and identifying areas that individuals could gain more productivity from.

In addition, delegates will learn tips/techniques to help them be more effective and achieve more in less time.


Content

  • Effects of poor time management
  • Benefits of taking control
  • Handling interruptions
  • Breaking habits
  • Eating frogs (procrastination)
  • Conscious/unconscious behaviours
  • Ego states (child, parent, adult)
  • Assertiveness
  • Tips for handling monkeys
  • Six steps of delegation
  • Action plans

Benefits of this workshop:

  • Be able to sort out a simple way of clearly identifying priorities
  • Identify the key aspects of planning ahead
  • Be aware of various time management ‘tools’
  • Have discovered their top time ‘stealers’ and develop practical ways of dealing with them (like saying ‘NO’ occasionally!)
  • Build an action plan for future success

Managing People

This workshop is key to the development of all managers. It will focus very clearly on the skills and processes required to manage people and provides a firm foundation for future development.


Content:

  • Good manager vs. bad manager
  • Characteristics/skills of a good manager
  • The importance of effective communication skills
  • How to achieve results through effective management
  • Assertiveness
  • Motivation theory
  • Using the appropriate leadership style to develop team and individual potential
  • Framework for performance reviews
  • Dealing with conflict more effectively

Benefits of this workshop:

This practical and action orientated event will deliver the following benefits:

  • Discover how you manage people now
  • Identify your team’s expectations and your ability to deliver them
  • Set clear, effective objectives
  • One to one reviews and appraisals
  • Feedback, questioning and listening
  • Delivering an effective performance review

The Unique Square Box 4P’s Model

With the economic climate, more demands are now being put on those responsible for managing and leading other people. It is no longer good enough to tell people what to do; it is not just what you say but how you say it. The following workshops introduce delegates to The 4 P’s.


This highly effective programme is delivered over either 2 or 4 days, depending on the skill set, ability and business requirement.

  • Identifying your 4P’s
  • 4P’s and how they impact on your business
  • Exploring difficult behaviour and why people do what they do
  • Recognition for problem resolution
  • Cause of non-performance
  • How to encourage positive behaviour
  • Communication styles – aggressive, passive and assertive and what works best
  • Coaching conversations – GROW coaching model
  • Delegation – the process to delegate effectively and 6 levels of delegation
  • Goal setting – SMART objectives
  • Effective performance management cycle
  • Methods of delivering feedback – EEC, Feedback sandwich
  • Managing high performers
  • Understanding why high performers leave
  • Empowerment, recognition and reward
  • Disciplinary and exploring case studies when businesses get it wrong

Coaching for Performance

Coaching is mainly concerned with performance and the development of certain skills through effective one on one conversations.  These conversations should provide individuals and teams with opportunities for gaining new skills, and personal development; offer learning opportunities geared to individual needs whilst encouraging a positive attitude to learning and provide flexibility in the learning process. If you are responsible for the development of a team then this workshop is an essential!


Content:

  • Establishing agreements
  • Understanding coaching principles and the GROW model
  • Establishing trust
  • Active listening
  • Powerful questioning
  • Coaching feedback
  • Setting SMART goals
  • Setting/reviewing action
  • Creating awareness of current performance and behaviours
  • Building coaching behaviours that will be sustained

 

Benefits of this workshop:

Once back in the workplace, delegates will be able to:

  • Identify the benefits and opportunities to use coaching to develop people
  • Set challenging coaching goals
  • Plan and deliver a coaching assignment
  • Motivate learners through supportive feedback and celebration of achievement
  • Manage the relationship between coach and learner from the initial meeting to the conclusion of the assignment

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Programme Outcomes

Increased productivity by creating a skilled work force
Increased employee engagement
Establishes team spirit
Increase confidence of delegates
Client Feedback

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