Customer Experience
Great customer experience isn’t about scripts or checklists - it’s about people. At SquareBox, we believe that when employees feel valued and empowered, they create the kind of experience that keeps customers coming back. That’s why we developed IMPRESS, a totally unique, interactive, and motivating Customer Experience Training Programme designed to unlock the natural talents of your team.
Individuals Make People Relax, Enjoy, Shop, Spend
IMPRESS is a totally unique, interactive and motivating Customer Experience Training Programme.
Rather than forcing a ‘one-size-fits-all’ approach, IMPRESS focuses on why your employees were hired in the first place - their strengths, skills, and potential.
We help businesses across retail, hospitality, tourism, sales, and beyond transform their customer experience by creating an environment where staff don’t just ‘work’ - they thrive.
Your people are already creative, energetic, and enthusiastic - let’s make sure they bring that energy to work. Are you ready to rethink customer experience?
Course Outcomes:
- Be able to identify your businesses current practice in relation to customer service
- Learn what is considered to be best practice in this field
- Maximise on your team’s potential
- Create the environment that will encourage customers to want to return and spend more!
- Happier, more effective and motivated staff team
- IMPRESSed customers!
- Complete, easy to use, personalised Training Programme
- A bespoke training manual and material
